We want you to feel empowered in your shades to get out there and experience more. If you find that you are not completely satisfied with your purchase, you can return it for a full refund minus any original shipping charges or exchange it for another product within 90 days of the purchase date.
Items must be in like-new condition to be accepted for return. If you believe you received a damaged or defective product, please refer to our 90-Day Limited Warranty.
In the Manage Your Returns portal, you will have the option to return the item for a refund or an exchange.
We will continue to honor our previous 365-day return window for products purchased prior to 6/30/21.
Visit the Manage Your Returns portal to initiate your return for a refund or exchange.
All items must be in like-new condition to be accepted and will be subject to inspection before processing your return.
SHIPPING: Customers are responsible for the cost of shipping the returned item(s) back to us. If you live in the U.S. and would like a prepaid USPS First Class Mail return label, please select that option in the Manage Your Returns portal or please let us know and we can email one to you. If you elect to use this prepaid return label, $2.95 (plus tax where applicable) will be deducted from your refund amount or e-gift card balance. If you prefer to purchase return shipping on your own or if you live outside the U.S., please send your return item(s) and a copy of your full invoice to:
Attn: Returns Dept.
1784 E Main St #400
Greenwood, IN 46131
REFUNDS: Refunds will be issued to the original method of payment unless you request otherwise. You will receive a confirmation email once your return has been received, inspected, approved, processed, and your refund has been submitted to the original form of payment. Shipping fees are non-refundable.
EXCHANGES: Once you submit your exchange through the Manage Your Returns portal, you will receive an email with the value of your exchange in the form of an e-gift card. Simply use this e-gift card code as the payment method to place your new order. This way, you don’t have to wait for us to receive the return item back before shipping your new item(s)! If the return item is not in like-new condition when we receive it, your e-gift card will be voided or if already used, your original method of payment will be charged.
Customers will be allowed one exchange of equal or lesser value per item purchased.
ADDITIONAL TERMS FOR RETURNING ITEMS FROM A BOGO SALE
Items purchased during a Buy One Get One Free ("BOGO") sale are viewed as a pair, one being the purchased item and the other being the free item.
If both items from a BOGO are returned at the same time for either a refund back to the original form of payment or for an e-gift card, the full amount of the purchase (less original shipping cost) will be credited.
If only one item from a BOGO is returned for either a refund back to the original form of payment or for an e-gift card, the cost of the original purchase (less original shipping cost) will be split equally between the two items.
We're here to help! If you have any questions, please feel free to call our Customer Happiness team at 1-800-559-4209.
If you do not wish to submit your return via the Manage Your Return feature, please call our Customer Happiness team at 1-800-559-4209 and we’ll be happy to help.