Shipping & Delivery


Shipping Methods

All products are shipped from our warehouse in Greenwood, Indiana, via USPS; however, you do have the option of shipping via UPS. Shipping options are listed below with estimated delivery times. Please note that USPS guarantees delivery times for Priority Mail Express, but not for First-Class Mail or Priority Mail.

  • First-Class Mail (estimated 3-5 business days): $2.95 or FREE for orders over $25 being shipped within the United States. Some packages will take longer than 5 days to be delivered.
  • Priority Mail (estimated 2-3 business days): $4.95 and non-refundable. Please note that the day after your order is shipped is day 1 of the 2-3 day shipment estimation.
  • Priority Mail Express (1-2 business days): Cost is based on weight and location, calculated when you check out, and non-refundable. Express shipping is not always available to Alaska, Hawaii, or APO/FPO addresses. A signature is required upon delivery.
  • UPS Mail (UPS Ground, UPS 2nd Day Air, UPS Next Day Air): Cost is based on weight and location, and calculated when you check out.

Free Shipping on All U.S. Orders Over $25

We pay for your shipping on all orders over $25 shipped to the United States. Our free shipping method is USPS First-Class Mail. USPS Priority Mail and USPS Priority Mail Express shipments will incur additional fees. We'll happily ship packages internationally; however, we're unable to provide free shipping outside of the U.S. For more information on international orders, see below.


Same-Day Shipments Before 2:00 PM ET

All orders are shipped via the United States Postal Service (USPS), with the option to choose the United Parcel Service (UPS) at checkout. All orders placed before 2:00 p.m. ET Monday-Friday will be shipped the same day. If you order after 2:00 p.m. ET on Friday, or anytime on Saturday, Sunday, or a holiday, your order will ship the following business day.


International Orders

SunglassWarehouse.com is pleased to offer international shipping! Packages shipped using the United States Postal Service Priority Mail Express International usually arrive within 3-6 business days and are insured against loss or damage at no additional cost. Priority Mail Express International shipping rates start at $23.95 and are non-refundable. A signature is required upon delivery. We also offer USPS Priority Mail International, which usually arrives within 6-10 business with rates starting around $17.95.


International customers can also choose to ship their item(s) via USPS First-Class Mail International. Please be aware that shipping tracking is NOT available with this method. Items that are shipped via this method are not insured and will not be replaced if lost, stolen, or damaged. If you need to guarantee delivery, please choose USPS Priority Mail Express. USPS Priority Mail Express provides tracking information from our door to yours and requires a signature upon delivery.


While most international packages are delivered within 7-14 days, in rare instances, delays of up to 6 weeks have been experienced once the package has left the United States. We are not responsible if your package is delayed during shipping or held up in customs. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country.


SunglassWarehouse.com has no control over delays through customs, customs duties, and import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.


Order Verification

At SunglassWarehouse.com, we take the security of our customers’ financial information seriously. In order to limit fraudulent transactions and continue to deliver the high-quality, low-price services we offer, all international orders, regardless of payment method, are screened through our order verification process. As a result, additional time may be needed to ship certain international and domestic orders, and additional customer verification information may be requested before orders can leave our warehouse. We appreciate your cooperation as we strive for customer happiness all over the world.

Military Addresses

We love sending sunglasses to military friends! Unfortunately, we cannot guarantee delivery time to military addresses. It takes 1-3 days for Priority Mail to arrive at the primary military post office, and 2-9 days for USPS First-Class Mail. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. (in most cases 7-14 days). The actual transit time depends on where you are stationed. If you have any problems entering your APO/FPO address information please contact us, and we’ll get back to you as soon as possible.


Please Note: When sending to military addresses, please do not choose UPS during checkout, as all orders must be shipped through the post office.


Order Tracking

Packages shipped within the United States are shipped with a delivery confirmation number. This means your tracking information will not be available until your order has been delivered. It is not uncommon for packages to show only confirmation of delivery and not an origin scan.


Please be aware that the USPS provides only a delivery confirmation service for most destinations, not a tracking service. USPS delivery confirmation services are designed to be a low-cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery. For those orders shipped via UPS, you will receive actual tracking numbers.


Lost Shipments

All shipments will be considered lost if they have not arrived after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages that are confirmed delivered by a delivery confirmation number are NOT eligible for a refund from SunglassWarehouse.com. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund. Please use PO Boxes with caution. Packages that are confirmed delivered to a PO Box are not eligible for a refund.


Incorrect Addresses

Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.


Guaranteed Delivery

We guarantee that your package will be delivered to the address you provide to us. If your package is lost by the carrier, we'll replace it for FREE.


Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. If the carrier has proof of delivery (yet you say that you did not receive your package), you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you. This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.


Conditions:

  1. You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.
  2. You must notify us by phone or email if your package has not arrived or if you received damaged merchandise.
  3. Please don't file a false claim. If the carrier can provide confirmation that the package was delivered, we will not send a replacement.


Easy Returns & Exchanges

For complete information on our return and exchange policy, please click here.