Shipping InformationAll orders are shipped via the United States Postal Service (USPS). All orders placed before 2:00 PM EST Monday-Friday will be shipped the same day. If you order after 2:00 PM Friday, or on Saturday, Sunday, or a Holiday, your order will ship the following business day.
Free Shipping on all orders over $25
We pay for your shipping on all orders shipped to the United States. Our free shipping method is USPS First-Class Mail.
USPS First-Class Mail
Shipping on all orders under $25 to the United States is only $2.95. Packages are delivered in an average of 3-5 business days to any destination after your order is shipped with First-Class Mail. The USPS does not guarantee delivery times for First-Class Mail, and some packages will take longer than 5 days to be delivered.
USPS Priority Mail
Packages are delivered in an average of 2-3 business days to any destination after your order is shipped with Priority Mail. The rate for Priority Mail is $4.95 and is non-refundable. Please note that the day after your order is shipped is Day 1 of the 2-3 day shipment estimation. The USPS does not guarantee delivery times for Priority Mail.
USPS Express Mail
Packages are delivered in 1-2 business days to any destination after your order is shipped with Express Mail. Express shipping charges are calculated by weight and location and will be calculated when you checkout. Rates are based on your location and the weight of your package and are non-refundable. Express shipping is not always available to Alaska, Hawaii or APO/FPO addresses. The USPS guarantees delivery times for Express Mail. A signature is required upon delivery.
Sunglass Warehouse is pleased to offer international shipping!
Packages shipped using the United States Postal Service Express Mail International usually arrive within 3-6 business days and are insured against loss or damage at no additional cost. Express Mail International shipping rates start at $23.95 and are non-refundable. A signature is required upon delivery.
International customers can also choose to ship their item(s) via USPS First Class Mail International. Please be aware that shipping tracking is NOT available with this method. Items that are shipped via this method are not insured and will not be replaced if lost, stolen, or damaged. If you need to guarantee delivery, please choose USPS Express Mail. USPS Express Mail provides tracking information from our door to yours and requires a signature upon delivery.
While most international packages are delivered within 7-14 days, in rare instances, delays of up to 6 weeks have been experienced once the package has left the United States. We are not responsible if your package is delayed during shipping or held up in customs.
All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Sunglass Warehouse has no control over delays through customs, customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.
We love sending sunglasses to our Military friends! Unfortunately, we cannot guarantee delivery time to military addresses. It takes 1-3 days for Priority Mail to arrive at the primary military post office, and 2-9 days for First Class Mail. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. (in most cases 7-14 days). The actual transit time depends on where you are stationed. If you have any problems entering your APO/FPO address information please contact Customer Service by e-mail at firstname.lastname@example.org, which will be answered within 24 hours.
Packages shipped within the United States are shipped with a delivery confirmation number. This means your tracking information will not be available until your order has been delivered. It is not uncommon for packages to show only confirmation of delivery, and not an origin scan. Please be aware that the USPS provides only a delivery confirmation service for most destinations, not a tracking service. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.
All USPS mail shipments within the United States will be considered lost if they have not arrived after 20 business days per the USPS. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages that are confirmed delivered by a delivery confirmation number are NOT eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund. Please use PO Boxes with caution. Packages that are confirmed delivered to a PO Box are not eligible for a refund.
Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.
We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it - FREE.
Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.
1. You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.
2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.
3. Please don't file a false claim. If the carrier can provide confirmation that the package was delivered, we will not send a replacement.