Returns, Exchanges, & Money Back Guarantee


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Returns


Whether you've changed your look or changed your mind, our return policy is easy and pain-free.

How long do I have to return my item?

If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 365 days from the purchase date, as long as the item shows no signs of use. All returns must be in original condition.

How do I make a return?

If you would like to make a return, please fill out the return form on the back of your original invoice and mail it back with your item(s) to 1300 Windhorst Way, Ste A, Greenwood, IN 46143. You can use the original packaging to ship your return back to us. Please note that if your items were originally sent to you via USPS Priority Mail, you'll need to use a different box to ship your item(s) back to us.

Where do I send my return?

Please send your package and return slip to 1300 Windhorst Way, Ste A, Greenwood, IN 46143. We'll get to work processing your return right away!

Are there any return shipping fees?

Your refund will not include shipping charges previously paid for USPS First Class Mail, USPS Priority Mail, USPS Express Mail, USPS Global Express Mail (international orders), and UPS services. Your refund will not include shipping charges that you may incur when sending sunglasses back to us. All return shipping costs are the responsibility of the customer. For more on our shipping policy, click here.

How do I return a broken or defective item?

If you received a broken or defective item, please give us a call at 1-800-559-4209, email us, or chat us so we can get it taken care of right away! We'll work with you to send a replacement at no additional charge.

When will I receive my refund?

Once we have received your item(s), we will inspect them to ensure they are in their original condition and do not show any signs of use. You'll receive an email when your return is complete. Please keep in mind that credits normally take 3-5 business days to appear on your credit card statement.



Exchanges


Need a different size or style? Our easy-to-do exchanges are simple and stress-free.

Can I exchange my item?

You can make an exchange up to 365 days from the purchase date. All exchanges must be in their original condition and show no signs of use.

*If you received a broken or defective item, please call us at 1-800-559-4209, email us, or chat us so we can issue you a replacement right away.

How do I make an exchange?

To make an exchange, please send your item(s) and original invoice to 1300 Windhorst Way, Ste A, Greenwood, IN 46143. You can use your original box to send your item(s) back to us, but please note that you will need to use a different box if your items originally shipped to you via USPS Priority Mail. In addition, please send us an email or call us at 1-800-559-4209 right away to specify the style and color you would like to exchange your sunglasses for. This way we can place the new pair on hold for you!

When will my new item be shipped?

The product(s) will be inspected upon receipt. All exchanges must be in resalable condition and all original packaging (including invoice) must be in place. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order. For more on our shipping policy, click here.



Money Back Guarantee


If you are not satisfied with the item(s) you purchase from us, you can make a return or exchange within 365 days of your receipt for a full refund minus any shipping charges that were incurred. Please note that we only accept items for return or exchange that are in their original condition and do not show any signs of use.

If your item(s) arrived broken or defective, please give us a call at 1-800-559-4209, email us, or chat us so we can make it right! We'd like to send you a replacement right away at no additional charge.




We're here to help! If you have any questions, please feel free to call our Customer Happiness team at 1-800-559-4209 or email at info@sunglasswarehouse.com.