Home > Frequently Asked Questions

If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 365 days from the purchase date. Your refund will not include shipping charges previously paid.

The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we receive your return at our warehouse, we will refund your method of payment and send you an email stating that your return is completed. We usually process returns within two business days of arriving at our warehouse, and credits normally take 3-5 business days to appear on your credit card statement.

You can exchange your purchase for up to 365 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above. Please send us an email right away to specify the style and color you would like to exchange your sunglasses for so we can place the new pair on hold for you.

The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for an exchange to be issued. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order. We will take care of the shipping charge for the new pair of sunglasses being shipped to you.

Once we receive and process your refund, it can take up to 3-5 business days to show on your credit card statement. Once we have issued your refund, you will receive an e-mail notification from Sunglass Warehouse letting you know that we have processed your return.

Once we have received the package back in our warehouse, returns and exchanges are processed within two business days, and returns are never processed on a Monday or the day after a holiday weekend. We will send you an email to confirm your refund.

Refunds are credited back to your original method of payment, as because we do not like to have your money in limbo, we do not offer any sort of store credit.

As we do not have individual accounts for customers on our website, "account" means your bank account, PayPal account, Google Checkout account, or whatever original method of payment was used.

We do not accept worn or used merchandise for return. We do replace defective sunglasses, but we can only assume a 30-day replacement policy, as we cannot be responsible for wear and tear.

No, there are no restocking fees on your return, and we actually pay for the shipping on the exchanged product, provided it is shipping within the United States.

As stated in our return policy, we do not refund for shipping costs.

No, any costs incurred when sending back the sunglasses are the responsibility of the customer.

The RMA Number functions to identify your return so you are promptly and properly credited; it does not act as postage and thus will not cover your return shipping cost.

Write your RMA Number on the outside of the return parcel. Also, please include your invoice inside the return parcel.

Once you have obtained your RMA Number, please write it on the outside of the box, put the invoice in the box with the product to be returned, and take the parcel to the post office, UPS, or FedEx store to be mailed to the address on your invoice or at the bottom of the website at all of our emails.

We guarantee that every transaction you make at SunglassWarehouse.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Our site is protected by SSL encryption technology and we are a proud to be verified by Trust Guard. Trust Guard is a 3rd party that ensures your security on our website. Please click on the seal at right for more information. Click here to view our Privacy Policy.

No, we do not sell any customer information, nor will we ever.

No, we do not share any customer information, not even email address or telephone number, with any other company.

Of course, we love to hear from our customers! You are more than welcome to call our office to place your order. We have a kind customer-care team ready to assist you. Customer service is extremely important to us. Our toll free number is 1-800-559-4209 and our hours are 9:00 AM - 6:00 PM EST Monday-Friday.

We accept the following credit cards: Master Card, Visa, American Express, and Discover. We also accept Pay Pal and postal money orders.

Sales tax will only be added to your order if it is being shipped to the state of Indiana.

We are an internet store only. All orders can be processed online or taken over the phone.

You may make changes or cancel your order as long as the order has not been shipped. We suggest you speak with our customer-care team as soon as possible with changes or cancellations so we can accommodate your request.

Unfortunately, we do not have a filter that allows to sort by size of frame. However, all styles have dimensions listed under the description.

We do keep records of previous orders, but we do not keep those records on the website.

We do not have accounts on our website, so each order must be placed from the beginning. Aside from your own auto-fill settings on your computer, there is no way to store your information on our website.

We do not have discounts for first-time buyers; everyone gets the same low price and free shipping offer presented.

We do not have discounts for repeat customers; everyone gets the same low price and free shipping offer presented.

We do not have discounts for senior citizens or veterans; everyone gets the same low price and free shipping offer presented.

For security, our system has to check the billing address for a match to the card used for the purchase. Pre-paid gift cards do not have an address that is "attached" to the account, so our system cannot verify an address and will not accept the card.

There are a few different reasons that a credit card may be declined (sometimes our system can tell us what exactly it was, and sometimes it just tells us it was declined). Some of the reasons for a declined card is: insufficient funds, wrong expiration date entered, wrong security code entered, the wrong billing address was provided.

We do not accept checks, but we do accept money orders. Please call us with your preferred selection of sunglasses so we may give you the full total as well as place them on hold for you.

Unfortunately, we do not currently have a feature like this on our website. Please note the dimensions listed below the description of every style, and compare those measurements to those of a style of sunglasses that fit you well.

We do not have pictures of actual people in the sunglasses, but many of our products have an example photo on a mannequin head, which helps with perspective.

We try to restock inventory as often as possible, but sometimes, a product is discontinued by a manufacturer, and it is completely out of our hands. Please contact customer service to inquire about a specific style.

Because we are not the manufacturers of the sunglasses, we are unable to customize the frames in any way.

We recommend consulting your eye doctor to see what power is right for you.

We do not do price-matching, because it would be impossible to determine that a style listed elsewhere is the exact style we carry. Many styles look identical but can be made by a different manufacturer and is thus a different price.

The available colors are listed in the drop-down menu. If a certain color does not show up in the drop-down menu, it is out of stock and unavailable for order.

The system will only allow the amount we have in stock to be added to the cart. If you want to order three of a style, but we only have one pair in stock, only one will be added to your cart. This way, you do not pay for what we cannot ship you.

You are more than welcome to pay via PayPal or Google Checkout. Please select one of those options in the cart page or at the bottom of the checkout page.

We do not accept COD as a form of payment; we must receive payment before the order is shipped.

You may enter the gift certificate code at the bottom of the checkout page, under Step 4: Payment Method. Select the Gift Certificate bubble, and enter your code in the available field. The gift certificate codes will not work in promotional code boxes.

You may enter the promotional code in the middle of the cart page, or in Step 3: Order Review on the checkout page.

Yes, we can. Please contact customer service with your order number so we may apply the discount for you.

Standard USPS First Class Mail is $2.95 for orders shipping within the United States. USPS Priority Mail is $4.95, and UPS and expedited methods vary on your location and size of order. Shipping costs can be calculated by adding the items to be ordered to your card, proceeding to the checkout page, and entering in the shipping address.

Same-day shipping means the order will leave our warehouse if you order before 2PM EST on a business day; it does not mean same-day delivery.

If you order before 2PM EST on a business day, the order will ship that day, otherwise, it will ship the next business day.

A few steps should be taken first. Check with anyone in the house/apartment that may have received the package. If it is an apartment complex, check with the front desk. Check with neighbors to see if the package was misdelivered. You can also contact your local post office and speak with your mail carrier or delivery manager about where the package was left.

Tracking information is not available right away. It often takes a business day for USPS to update the tracking. Please check the tracking number again tomorrow.

Tracking information is not available right away. It often takes a business day for USPS to update the tracking. Please check the tracking number again tomorrow.

If the second line was included in your order confirmation email, rest assured it was included on the package. Occasionally, the system does not include the second line in the shipping confirmation email. If you are still concerned, please contact customer service to ensure that second line was on the package.

Unfortunately, no. Orders shipped internationally, even to Canada, do not qualify for free shipping.

Yes, you are welcome to ship the order to a different address than your billing address. During checkout, enter your billing address first, at the top of the page, select to ship it to a different address, then enter the full shipping address second.

No, we are unable to ship one order to different locations. If different destinations are required, separate orders must be made, and shipping must be paid for each, unless the orders are over the shipping threshold on their own.

USPS has been offering an expected delivery date on their tracking information for USPS First Class Mail. This is NOT a guaranteed delivery date, so the package is still on its way.

To see the countries to which we ship, please proceed to the checkout page, and click on the Country drop-down menu.

Orders with over $25 of merchandise qualify for free shipping, so if tax bumps it over $25, shipping will still be applied.

The shipping is calculated by the weight of the package and where it is being shipped. We do not charge extra shipping, so the cost you are seeing comes directly from the shipping company. Also, many overnight/express shipping has to get on an airplane to arrive in time, so this increases the cost a lot.

If you need your items before the normal processing and shipping time, please call customer service at 1-800-559-4209 during regular business hours Monday through Friday 9:00 AM to 6:00 PM EST. We will do everything we can to accommodate your request.

Sunglass Warehouse is pleased to offer International Shipping! All international orders are shipped using the United States Postal Service Express Mail International. Packages usually arrive within 3-5 business days and are insured against lost or damage at no additional cost. International shipping rates start at $23.95 and are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Sunglass Warehouse has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package.

Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Free Shipping on all orders over $25
We pay for your shipping on all orders over $25 shipped to the Continental United States. Our free shipping method is USPS First-Class Mail.

USPS First-Class Mail
Shipping on all orders under $25 to the lower 48 states of America is only $2.95. Packages are delivered in an average of 3-5 business days to any destination after your order is shipped with First-Class Mail. The USPS does not guarantee delivery times for First-Class Mail.

USPS Priority Mail
Packages are delivered in an average of 2-3 business days to any destination after your order is shipped with Priority Mail. The rate for Priority Mail is $4.95 and is non-refundable. The USPS does not guarantee delivery times for Priority Mail.

USPS Express Mail
Packages are delivered in 1-2 business days to any destination after your order is shipped with Express Mail. Express shipping charges are calculated by weight and location and will be calculated when you checkout. Rates vary based on the weight and location of your package and are non-refundable. Express shipping is not available to Alaska, Hawaii or APO/FPO addresses. The USPS guarantees delivery times for Express Mail.

Important Note
Once we receive your order, it is usually shipped within 24 hours. Please add in this processing time for your order to the transit times shown above. For example, if you place your order on Monday and select Priority Mail and your order ships on Tuesday, you should receive your order on Thursday or Friday (on average). If you order on Saturday, Sunday, or on a Holiday, your order will ship the following business day. We do not charge our customers handling fees if not stated otherwise.

International Orders
Sunglass Warehouse is pleased to offer International Shipping! All international orders are shipped using the United States Postal Service Express Mail International. Packages usually arrive within 3-5 business days and are insured against lost or damage at no additional cost. International shipping rates start at $23.95 and are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Sunglass Warehouse has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.

You will receive an e-mail notification with a tracking number as soon as your order is shipped. You can track your package at www.usps.com.

Yes, all of our sunglasses block harmful UVA & UVB rays. Our sunglasses have passed the FDA with impact resistance lenses and meet ANSI Z80.3 high UV protection standards and have been proven and recommended in accordance with the latest guidelines. All of our sunglasses reduce infrared rays and filter color while maintaining high levels of visible contrast.

Yes, this is possible. However, we are a retail store, which means our sunglasses are not priced by the dozen. We can offer bulk pricing on two or more dozen. The bulk pricing is as follows:

1-10 dozen: 15 %off
11-20 dozen: 25% off
21 or more dozen: 40% off

Unfortunately, we do not offer a printed catalog. You can view all of our products online.

Styles that are out of stock and not discontinued normally take around 2 weeks to arrive at our warehouse. If the style is discontinued by the manufacturer then it will not be available again.

We do not offer prescription sunglasses at this time. However, we are pleased to offer our customers two sizes of fit over sunglasses in a variety of colors. Simply wear these sunglasses over your necessary prescription glasses to provide instant protection from harmful UVA and UVB rays while you drive, work or just play.

We do not offer a warranty on our sunglasses. This allows us to keep costs down on our discount sunglasses.

Smoke and Gray: This is a neutral tint that allows true color perception, natural contrast, and the least amount of color distortion of any lens tint. Gray is ideal for general use when contrast enhancement is not desired.

Amber: Is effective for absorbing most blue light waves which sharpens visual acuity, improving depth perception and contrast in variable light conditions. Amber is popular for fishing, driving and general use.

Copper: A general purpose tint that heightens visual acuity and enhances color. Copper is effective in filtering scattered blue light, improving contrast and provides true color definition than amber. It delivers brightness field of vision and is applicable for skiing, fishing, and all flat light conditions.

Yellow: A long time standard in ski and shooting sports Yellow provides excellent depth perception and contrast in low light. Improves contrast and gives a sensation of heightened visual acuity.

Orange: Provides greater contrast than yellow and it optimal for overcast conditions, an extremely efficient haze-cutter that provides maximum contrast where low light conditions exist.

Some jurisdictions restrict driving and other activities while wearing certain glasses. You should comply with all applicable laws and regulations.

No, our sunglasses do not come with a case, unless specifically stated in the description. However, we do sell cases separately. They're listed under Accessories.

Unfortunately this is not something we currently have available on our website. If you are interested in a specific style of sunglasses and a case, you are welcome to contact customer service and they can double check the glasses with the case for you.

We do not. Our sunglasses are all under $20, and they do not include logos of nor represented as designer brands.

UV400 is the highest protection possible that you can get in your sunglasses. UV400 is 99-100% protection from harmful UVA and UVB rays. All of the sunglasses that we carry have UV400 protection.

All of our glasses provide UV400 protection, which is 99-100% coverage from UVA and UVB rays.

Polarized lenses help reduce glare (this can be helpful for water sports, driving, etc). Light reflected from surfaces like a flat road or smooth water is generally horizontally polarized. That is, the reflected light is usually vibrating more in one direction than in others. This horizontally polarized light is blocked by the vertically oriented polarizers in the lenses.

No, polarization has nothing to do with the amount of sun protection provided.

Because we are not the manufacturers of the sunglasses, we do not have a way to customize or personalize them.

Because we are not the manufacturers of the sunglasses, we do not have parts we can send you, unfortunately.

Because we are not the manufacturers of the sunglasses, we are unable to customize magnifications per eye. Each style comes with the same power in each eye.

All of the glasses we have on our website list the dimensions of the glasses. We recommend measuring a pair of glasses you already have to compare to the measurements on our website.

While many styles do have spring hinges, not all do. The description will almost always state that the style does have them if it does.

We do not carry any no-line bifocal sunglasses. Unfortunately, we have been unable to find that style of bifocal sunglasses that we can offer in the current price range of our site.

We do not carry any transition lenses. Unfortunately, we have been unable to find that style of lenses that we can offer in the current price range of our site.

The lenses are made of polycarbonate, which keeps the sunglasses lightweight and keeps your eyes safe by being anti-shatter.

We do not. Most of our products come from China.

We do not list those dimensions on the site--we list the height of the lens, the width of the entire frame, from hinge to hinge, and the length of the arm piece, from the front of the frame, straight back to where the arm ends.

The sunglasses do not come with a warranty, though we do replace defective sunglasses.

Unfortunately, we do not carry any print catalogs, due to how often our inventory changes.

We do, though they are usually hosted on other blogs. See our blog for more information.

We love working with bloggers! Please sign up for our promotions accounts system to review products from any of the Affordable Style Network stores.

We are not. Our hours are 9am-6pm EST, Monday through Friday, with national holidays observed.

We do not give out our supplier or wholesaler information.

You can read feedback from our customers in the Hall of Fame by clicking here.

Please feel free to call us anytime. We would love to hear from you! Our toll free number is 1-800-559-4209. Our office hours are 9:00 AM - 6:00 PM EST Monday-Friday.

Mailing address:

Sunglass Warehouse
1064 S Greenwood Springs Blvd, Suite F
Greenwood IN 46143

Email: info@sunglasswarehouse.com